Refund & Return Policy

Last updated: September 11, 2026

1. Returns — catalog items

You may return any standard catalog item within 14 days of delivery, unworn, unwashed, and in its original condition. Email support@polygateai.com with your order number to start a return; we will send instructions and the return address for your region.

2. Custom pieces

Custom (bespoke) kimonos are made to your individual specification and are final sale. This does not affect your rights if the item arrives defective, damaged, or not as described — in that case we will remake or refund it.

3. Refunds

Approved refunds are issued to the original payment method within 5–10 business days of our receipt and inspection of the return. Original shipping costs are refunded when the return is due to our error or a defect; otherwise return shipping is paid by the customer.

4. Cancellations

Because pieces are made to order, you may cancel for a full refund any time before production starts (we confirm the production start by email). After production has started, the order is treated under the return rules above.

5. Defective or wrong items

If anything arrives damaged, misprinted, or incorrect, email us within 14 days of delivery with photos. We cover replacement or full refund including shipping.